Terms of service

ORDERS

Orders are normally processed within 24 hours of receipt of payment. If one or more items are temporarily unavailable and the wait is likely to exceed 2-3 days, we will contact the customer by phone or email to choose another product, wait for availability or receive a refund for the items that cannot be shipped.

You must provide your personal details, including your tax code (and VAT number if you need an invoice), a delivery address and a phone number.
Shipping is free for orders over €35 (VAT included). There is no minimum order, so you can buy even a single pack (costing less than €35); in this case shipping costs are a flat €10 for the whole of Italy.
Orders over €100 (VAT included) get a 10% discount on the total with the code "SCONTO10" entered in the coupon code field on the final screen, before completing the order, as well as free shipping.
For shipments outside Italy, please contact our offices before placing your order so that we can tell you the shipping costs for your destination.
 

PAYMENTS

You can pay by credit card (Visa, Mastercard, Postepay or other prepaid card) through a secure payment system (the seller has no access to the personal data of the online transaction), or by bank transfer to VOLCHEM SRL, IBAN IT 55 G 03069 11886 100000004511.
Please note that the main credit cards (Visa and Mastercard) ask the cardholder to enter a security code the first time they pay on any e-commerce website.
 

SHIPPING

Volchem ships by express courier only (SDA, BRT, GLS…); delivery takes 24-48 hours.
The recipient must be available at the address provided during the courier's delivery hours (usually 9-12 and 15-18); otherwise the courier will leave a notice and attempt a second delivery. If the second attempt also fails, the recipient must collect the parcel from the courier's local branch. If the parcel is not collected by the end of the storage period, it will be returned to the sender with no further rights for the buyer, who will be charged the costs of opening the storage procedure.
Volchem insures all shipments; the customer does not need to take out additional insurance.

IMPORTANT: On receipt, please sign "subject to inspection" if this wording is not already on the delivery form, so that you are covered for any damage during transport; without it Volchem cannot be held responsible for any complaints.
 

RIGHT OF WITHDRAWAL

Unused products may be returned to the sender at the buyer's expense within 14 days of receipt, with a refund of the full value of the products.

Volchem reserves the unquestionable right to accept or refuse returns and to change these conditions without notice. We will not accept packs that are not Volchem-branded, cash-on-delivery or carriage-forward shipments, packs that are damaged, tampered with or opened, split or loose (so packs missing sachets, vials, bars, etc. will not be accepted), or expired products. Return shipping costs are borne entirely by the customer, except for returns requested directly by Volchem. Volchem is available for any information, request or complaint.